This End-User Agreement (“Agreement”) establishes a binding legal framework between Karma Silverlife Pvt. Ltd. and any registered individual or business entity (“User”, “You”) accessing or using the Transport & Delivery Mobile Application and web dispatch portals.

3.1 Account Registration & Credential Security

Authorized Entity: You represent that you have legal capacity to bind your business entity to these terms and that all registration data supplied is truthful and accurate.

Credential Responsibility: You are exclusively responsible for maintaining the confidentiality of your credentials, OTPs, and API tokens. Any order placed or transaction authenticated through your credentials is conclusively deemed authorized by you.

Non-Transferability: Registered accounts may not be sub-licensed, transferred, or assigned to third parties without prior corporate written consent.

3.2 Code of Platform Conduct & Prohibited Uses

Users agree strictly NOT to engage in any of the following restricted activities:

• Demanding, coercing, or attempting cargo release without verified payment receipt under Advance or Payment on Delivery terms.

• Consigning or booking illegal, hazardous, toxic, prohibited, or undeclared contraband goods.

• Submitting doctored transaction slips, manipulated screenshots, forged banking statements, or fraudulent UTR references.

• Decompiling, scraping, reverse-engineering, probing vulnerabilities, or deploying automated bots against the App.

• Obstructing, abusing, harassing, or physically endangering fleet drivers, dispatch handlers, or customer support staff.

3.3 Legal Validity of Electronic Signatures & Records

Electronic Sign-off: You acknowledge that digital confirmations—including clicking 'Confirm Booking', entering OTPs, signing on driver handheld devices, and submitting digital e-PODs—hold the identical legal enforceability of handwritten signatures under the Information Technology Act, 2000.

Digital Billing: Electronically transmitted tax invoices, credit memos, and e-way bills generated through the App are accepted as legally binding commercial instruments.

3.4 Termination & Platform Revocation

The Company reserves the absolute right to suspend, terminate, or revoke platform access without liability in the event of:

• Material breach of this Agreement or the General Terms & Conditions.

• Default or prolonged delinquency on approved 30-Day Credit facilities.

• Submission of fraudulent financial information or spoofed UPI payment records.

• Threats or hostile behavior directed at logistics staff or partners.

3.5 Entire Agreement & Conflict Resolution

This Agreement, read together with the General Terms & Conditions and Privacy Policy, constitutes the complete understanding between the parties regarding platform usage. In the event of an irreconcilable conflict between this electronic agreement and an executed, bilateral corporate logistics contract signed by authorized signatories, the provisions of the executed bilateral contract shall prevail.